Terms & Conditions

1:1 ONLINE ITALIAN LESSONS

1:1 online Italian lessons last 60 minutes and are held on Google Meet.

Payment for service. Payments will be made through bank transfer, PayPal or Stripe and the student is responsible for any fees. Once the payment is made, it cannot be refunded.

Class booking. Lessons need to be booked through Calendly to avoid any misunderstanding when it comes to scheduling.

1:1 class cancellation. A 24-hour notice is required to cancel and reschedule a class. This will give others the chance to fill your spot and me the time to reorganise my work and lesson plans. If a class is cancelled with less than 24-hour notice, it will be changed at the full rate and considered done. Emergency will be considered as an exception.

1:1 class rescheduling. Once you book a class through Calendly, you will receive a confirmation email. Please keep it safe and do not delete it as it will come with links to reschedule and cancel your appointment. Please use this link to reschedule or cancel your appointment.

No shows. The only case in which a 1:1 class will not be rescheduled is in the case of no shows. If you don’t show up for our class, the class will be considered as completed.

Communication. You can reach me via email or Telegram anytime and expect my reply during office hours, that is 9:00am - 5:00pm New Zealand Time.

Also, you will receive a Google Doc where you can take notes and ask questions at any time.